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COVID-19 Help and Support

As the impact of COVID-19 is felt across the UK, you may have concerns or be experiencing financial hardship.  If your income has been affected by the disruption caused by COVID-19 we can support you with a range of solutions for our Personal customers.

If you are an individual, sole proprietor, unincorporated association or small partnership (“Personal Customer”) and are experiencing financial hardship, and need help, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., or 01794 511458,  if you are a business customer please contact your account manager/contact.

Please see below the answers to a number of common questions that Personal customers are facing at this time:

I am currently unable to make my payments due to the impact of COVID-19

If your income has been affected by COVID-19, we may be able to support you with a payment holiday for up to 3 months.

A payment holiday can help if you need to take a short break from making your payments. This may be due to a short-term loss of, or reduction in, your income or your household income due to COVID-19.  If you would like to ask for a payment holiday and you are a Personal customer please contact This email address is being protected from spambots. You need JavaScript enabled to view it..  Business customers with fleets of 20 vehicles or less, please contact your Account Manager/Contact directly to discuss the options available.

Personal Customer - Am I able to end my current agreement early?

COVID-19 has caused unprecedented disruption and has resulted in deeply concerning and difficult times for everyone. Depending on the type of agreement you have, there may be an option to return your vehicle early.  If you are a Personal customer and are considering ending your agreement early due to concerns around COVID-19, please get in contact with us at This email address is being protected from spambots. You need JavaScript enabled to view it..  For business customers please contact your Account Manager/Contact directly to discuss the options available.

If you feel that you may have an issue with payment please get in touch with SHB immediately to discuss your concerns. Our team of experienced advisors will treat each case individually and will work with you to support where we can, based on your individual circumstances.

Accident Management

 

 

Having your vehicle involved in an accident can be extremely disruptive to your business, from notifying your insurers to organising repairs, the process can become lengthy and expensive.

 

SHB’s Accident Management Service can assist with any and all aspects of incident resolution to ensure that your vehicle is back on the road as quickly as possible.

 

Our team of incident specialists are on hand 24/7 through a dedicated line or smartphone app to manage and advise as required. The services are offered on a modular basis allowing you to determine the level of assistance you require.

 

  • First Notification of Loss
  • Roadside Recovery
  • Third Party Intervention
  • Uninsured Loss Recovery
  • Repair Management
  • Replacement Vehicles

 

SHB has a vast number of bodyshops located across our 16 nationwide depots. Our experienced teams will be able to carry out damage repairs swiftly and in a cost efficient manner.

 

Contact us today on 0330 024 5705 to discuss your fleet requirements.

 

Privacy Policy

What is this Privacy Policy for?

 

This privacy policy is for this website www.shb.co.uk and served by SHB Ltd and governs the privacy of its users who choose to use it.

 

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

 

The Website

 

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

 

Use of Cookies

 

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

 

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

 

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Contact & Communication

 

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

 

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

 

Email Newsletter

 

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

 

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

 

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].


This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

 

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

 

External Links

 

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Adverts and Sponsored Links

 

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

 

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

 

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

 

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

 

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.

 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SHB Hire Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term 'SHB Hire Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 18 Premier Way, Abbey Park Industrial Estate, Romsey, Hampshire SO51 9DQ. Our company registration number is 1391731. The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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