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What if we want to take our SHB hire vehicle abroad?

Please notify us within 2-3 working days before taking your SHB hire vehicle abroad. You will need the Vehicle on Hire Certificate that we charge at £25.00 +VAT, 5* European Breakdown Cover and fully comprehensive insurance covering vehicles abroad. SHB offer a European package costing a £120 + VAT one off charge, this includes the Vehicle on Hire Certificate and the 5* European Breakdown Cover. 

This Offer must be agreed to prior to taking any SHB vehicle outside the UK. An original copy of the Vehicle on Hire Certificate should be in the driver's possession. Proof of alternative European cover must be disclosed prior to delivery of the vehicles should the customer wish to opt out of the SHB breakdown cover option.


Do SHB offer a flexi-rent option?

We specialise in a number of flexible solutions tailored to our customer’s needs. We offer spot, flexi, contract hire, lease and buy back options as well as a variety of fleet management packages.


What is SHB’s fuelling policy?

All vehicles will be delivered with a minimum of a quarter tank of fuel unless a different arrangement has been agreed upon at the point of order by the customer and SHB, or agreed as per any customer specific  Service Level Agreement.

All fuel will be charged as per the previous months AA report on UK average fuel price + £0.35ppl


What do I need to know and steps to take with regards to being compliant with the London Safer Lorry Scheme?

As part of the Mayor’s and the Transport for London’s (TfL) commitment to making London’s roads safer they will be introducing the London Safer Lorry Scheme as of the 1 September, 2015.  This will mean that from this date vehicles over 3.5 tonnes will be required to:


  •  - Be fitted with Class V and VI mirrors giving the driver a better view of cyclists and pedestrians around their vehicles


  •  - Be fitted with side guards to protect cyclists from being dragged under the wheels in the event of a collision


The scheme will operate across London, 24 hours a day, seven days a week, covering the same area as the Low Emission Zone.  The scheme will be enforced by the Metropolitan Police Service, City of London Police and the Driver and Vehicle Standards Agency.

If in charge of a non-compliant vehicle:
Drivers may be issued with a £50 fixed penalty notice
The offence also carried a potential fine of £1000 at Magistrate’s court
The Traffic Commissioner will be notified of companies operating vehicle in breach of the scheme
Please ensure that when you are booking your vehicle you advise our Hire Controllers that the vehicle will be operating in London and will need to be compliant to the scheme. If you already have SHB vehicles in London and you are not sure whether they are compliant then please contact your day-to-day SHB contact.
More information including exempt vehicles can be found at


Do I need to top up the Adblue in my vehicle or will this be done by SHB during servicing?

Many Euro 6 diesel compliant engines require an exhaust additive called AdBlue which neutralises the harmful NOx emissions engines. Most new vehicles carry sufficient quantity to last between scheduled service intervals, however due to the style of journeys and driving some will use up the Adblue reserves more quickly. This means the additive will need to be topped up by the driver and checking Adblue levels should be part of your vehicle daily checks.


Do SHB offer one-way hires?

Utilising our national depots SHB are able to offer one-way hires without incurring an additional penalty (standard delivery and collection charges may still apply).





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