At SHB we continuously review our business and service levels to see where improvements can be made. Following customer feedback over the past 12 months we will be changing the way we manage our maintenance events. From 28 April the team will be split into two areas:
Proactive - planned maintenance
Reactive - unplanned work and breakdowns
Both teams are staffed by skilled industry professionals who have extensive mechanical and compliance knowledge to ensure the correct action is taken first time.
From 28 April the phone number will remain the same, 01794 511458, for both in and out-of-hours queries but you will be directed via an automated service. This ensures your call is dealt with quickly and efficiently. Although the system is automated you will still have the option to speak with reception, if required.
The options will be:
Option 1 - Hire Enquiries
Option 2 - Vehicle faults
Option 3 - Workshop Repairs
Option 4 - Vehicle Sales
Option 5 - Accounts
Option 6 - Recharge Department
A required department can be reached by selecting Option 2 and then one of the following:
Option 1 - Vehicle Breakdowns
Option 2 - Tyre Related query
Option 3 - Glass or Windscreens
Option 4 - To book a service or a defect
The system is designed so you can select the options at any time; you don’t have to go through each menu every time. We are confident this change will improve service levels.
We would like to apologise for any disruption in service levels you may have experienced over the past six months.