All SHB's engineers will soon be provided with a Personal Digital Assistant (PDA) to track jobs from any location. The PDA, or 'Roadside Technician', as it has been named, has already been rolled out to mobile mechanics across the south and will be utilised by all engineers before the end of the year.
The hardware will give mobiles access to a broad range of information and essential applications through one easy-to-use device. Certain features will include previous maintenance history, a full list of jobs, customer's details, stock list parts, access to a Sat Nav and our online IT system, Kerridge, and much, much more.
Not only will the engineers receive a host of newly available features it will also provide a swifter service and improve upon our communication and traceability. The new device will allow photos of damage to be taken onsite and sent directly to the recharge controllers. This means customers will no longer have to wait for invoices to arrive in the post and workshop administrators will have immediate access to paperwork.
The new technology will be a great asset to the business and we are delighted to be able to provide this enhanced service to our dedicated team of mobile fitters.
Rolling out the software will improve vehicle downtime giving mobiles complete access to a wide range of information and tools to complete their jobs more efficiently at the press of a button.