Former Group Hire Manager, Richard Evans, was welcomed onto our board of Directors back in January and now serves as the company’s Customer Service Director. We hope that this new role will help strengthen our customer service experience as well as the growth of the business.
The position was specifically created to focus on improving the business’s overall customer experience ensuring we continue to deliver customer excellence from initial enquiry right through to after sales support.
Richard has been an integral part of the SHB for 17 years where he started out as a hire controller before becoming a well respected member of the Senior Management Team. As the Customer Service Director, Richard is now responsible for overseeing and managing the Customer Service Teams, including Rental, Account Management, Service Desk, Compliance and Customer Satisfaction.
Managing Dircetor, Paul Street, said: “Richard’s new role will be integral in delivering our commitment to providing customer excellence as we continue our successful busniess growth, I welcome him onto the Board of Directors in this new and challenging role.”
Expanding the current board of Directors will help us, as a company, maximise our customer satisfaction results and effectively deliver a customer experience like no other..