Hire Controller, Martin Skipp at Thetford, is the first SHB employee to achieve the BVRLA City and Guilds Rental Operator Skills Certification. Martin was put forward to take the nationally recognised qualification by Depot Manager, Paul Whatmore, and passed with flying colours.
Paul was at hand to help guide Martin through his coursework and revision which helped Martin achieve 100% in all modules.
Each exam is split into five modules, general vehicle rental operations, insurance practice, tariff interpretation, overseas hires and hirer, and light commercial vehicles. Each test is designed to test the candidates knowledge of different areas of vehicle rental operations and best practice.