SHB has integrated the Fleetondemand vehicle hire platform into its operating system to strengthen and enhance its core direct customer online proposition. The Fleetondemand solution has provided a completely new customer experience for hire bookings and for the control, interaction and handling of fleet data. In addition to hire bookings, alerts and SMR (Service, Maintenance and Repair) bookings have become an integral part of the front end solution with a seamless two way integration into SHB's back office system.
Nicky Simpson, Commercial Director at SHB, commented: “We reviewed the market for solutions that could revolutionise the experience for our customers online and through mobile devices. Fleetondemand clearly stood out with their ability to provide a bespoke solution and with their great experience in systems integration. The new streamlined system will give our clients a host of possibilities and interactive features, from booking services through to raising customer services issues online. The easy to use interface consists of icons that guide our customers through various different activities where they can get reports, check service due dates and make bookings. The result is that reservations flow in real-time to customers via the Fleetondemand solution with added functionality for incident management and service booking.”
Sarah Easton, Managing Director of Fleetondemand, added: "We are delighted to be working in partnership with SHB Vehicle Hire – we have delivered a solution that has transformed the SHB customer experience in addition to improving operational efficiency. Going forward all Fleetondemand customers who work with SHB as a supplier will be able to benefit from this connectivity. We are very proud of our ability to customise and flex our technology platforms to suit customer’s requirements – it is this flexibility that has seen our vehicle hire platform develop into new and exciting areas.".